Instructions on return of goods
- in accordance with article 49, paragraph 4, -
Right of withdrawal
It is your right to withdraw from the contract within a period of 14 days without giving any reason. The withdrawal period will expire after 14 days.
(i) from the date of finalising of the contract if you are acquiring a service; or (ii) from the date on which you, or a designated third party, acquires physical possession of the goods if you are purchasing goods;
To exercise the right of withdrawal you should inform us of your decision to withdraw from this contract by means of an unambiguous statement (i.e. a letter sent by post, fax or e-mail).
Your withdrawal statement may be sent
(i) to the following address if sent by post:
Via dei Giudicati 66
(ii) to the following e-mail address: firstname.lastname@example.org
To meet the withdrawal deadline, it is sufficient for you to send communication relating to the exercising of your right to withdrawal before the withdrawal period has expired.
If you return the product, your payment will be returned, including delivery costs (except for supplemental costs deriving from any delivery options you have chosen, differing from the standard, least-expensive delivery option offered), without undue delay and, in any case, not beyond 30 days from when MiNoTer SpA receives the return form. Such refunds shall be carried out via the same payment method you used for the initial transaction, unless you request the refund via a different payment method. In such cases, any additional costs incurred by the different payment method you choose shall be at your expense. In any case, the refund shall remain suspended until the goods have been returned, or if earlier, until you have demonstrated having shipped the goods.
If you have already received your product, you are asked to promptly return it to MiNoTer SpA, and, in any case, within 14 days from when you communicate the withdrawal. These terms are respected if you return the goods before the 14 days expire. The direct costs for returning the goods shall be at your expense. You shall be responsible only for the decrease in value of the goods resulting from handling different from that necessary to establish the nature, character and function of the goods.
Return for defect or non-compliance
If you have received an incorrect or damaged product, please indicate this as the reason for the return on the online return form. This should be filled in as described in the previous paragraphs. You will be requested to send one or more images relative to the described defect. You will receive a confirmation e-mail with shipping instructions.
Effects of withdrawal
If you withdraw from this contract, all payments made to us, excluding the costs of delivery and/or supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us, shall be reimbursed to you without undue delay, and in any event no later than 14 days from the date on which we are informed of your decision to withdraw from this contract. The above reimbursements shall be carried out using the same means of payment used by you for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of this reimbursement.
You shall bear the cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
It should be underlined that, in accordance with article 59, paragraph 1, letter e) of Legislative Decree 205/2006 (relating to the Consumer Code), the right of withdrawal is excluded for the supply of sealed goods which are not suitable for return for health protection or hygiene reasons, and for which the seal has been removed following delivery. In any event, the warranty and statutory guarantee shall be honoured without prejudice.
Sample withdrawal form
- in accordance with article 49, paragraph 1, letter h) –
This form should be filled in and returned in the event you wish to withdraw from the contract and addressed to:
(i) if sent by post to
Via dei Giudicati 66
(ii) if sent by e-mail to
- The undersigned hereby gives notice of his/her withdrawal from the contract of sale of the following goods/services
- Ordered on
- Received on
- Name of the customer(s)
- Address of the customer(s)
- Signature of the customer(s) (only if this form is notified on paper)